ITGSS Certified Technical Associate: Project Management Practice Exam

What is the QnA Maker Service primarily used for?

1. Creating visual content for advertising

2. Building and deploying knowledge bases

3. Monitoring social media interactions

4. Developing machine learning algorithms

The correct answer is: Building and deploying knowledge bases

The QnA Maker Service is primarily utilized for building and deploying knowledge bases. This service allows organizations to create a searchable repository of information, which can then be used to answer user queries automatically. It is particularly valuable in environments where frequently asked questions are common, enabling teams to deliver accurate answers quickly and efficiently. By converting unstructured data into structured knowledge, the QnA Maker enables the creation of intelligent chatbots and virtual agents that leverage the knowledge bases to engage with users, providing responses that are tailored to their inquiries. This capability streamlines customer support and enhances user experiences by allowing instant access to information. The other choices highlight different functionalities that do not align with the specific purpose of the QnA Maker. For instance, creating visual content for advertising pertains to marketing strategies, monitoring social media interactions falls under social media management, and developing machine learning algorithms is related to data analysis and algorithm creation, none of which directly involve the core objective of the QnA Maker Service.